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Refunds & Returns


Dirt Store refund and returns policy:
 
At Dirt Store, we strive to provide the best possible products and services to our valued customers. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy to ensure your peace of mind.
 
  1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on most of our products. If you are dissatisfied with your purchase for any reason, you can request a full refund within 30 days from the date of purchase.
 
  1. Eligibility for Refund: To be eligible for a refund, the following conditions must be met:
    • The request for a refund must be made within 30 days of the original purchase date.
    • The product must be in its original condition, unused, and undamaged.
    • Proof of purchase, such as an order number or receipt, must be provided.
 
  1. Non-Refundable Items and Services: Certain products and services are non-refundable. These may include, but are not limited to:
    • Downloadable digital products, such as software licenses or ebooks, once the download link or activation key has been provided.
    • Services that have been rendered or completed, including consultations or personalised services.
    • Products that have been used, damaged, or altered by the customer.
    • Underwear cannot be exchanged or refunded due to hygiene reasons. This is regardless of whether the original packing has been opened or not.
 
  1. Refund Process: To request a refund, please follow these steps:
    • Contact our customer support team via email at sales@dirtstore.co.uk or through our customer support portal.
    • Provide your order number, the reason for the refund request, and any relevant details.
    • Our customer support team will review your request and may ask for additional information if necessary.
    • If your refund request is approved, we will initiate the refund process. Please note that it may take a few business days for the refund to reflect in your original payment method.
 
  1. Partial Refunds or Store Credit:In some cases, we may offer partial refunds or store credit as an alternative to full monetary refunds. This will be considered on a case-by-case basis and at the discretion of our customer support team.
 
  1. Late or Missing Refunds: If you have not received your refund within a reasonable period after approval, please check with your bank or payment provider. If the issue persists, contact our customer support team, and we will investigate the matter promptly.
 
  1. Changes to the Refund Policy: Dirt Store reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be posted on our website, and the revised date will be indicated at the bottom of the page.
 
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction and will do our best to assist you promptly.
 
Last Updated: September 2023
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